In 2005, Web 2.0 was defined by O’Reilly 1 as the second wave of Internet technologies: interconnected and converging on a unified platform, with services continually updated in a ‘perpetual beta’ and remixed even by final users, open to social use and reuse of information in an ‘architecture of participation’ and promising ‘rich user experiences’ well beyond the reach of the limited 1.0 web pages. Further primary research should be undertaken about the effectiveness of implementation of Web 2.0 services in academic, research and health libraries, using appropriate research designs and clearly specified outcome measures.Ī systematic review of the relevant literature is recommended, to evaluate the effectiveness of these services and to identify gaps in the evidence base. Most identified studies lack rigorous research designs and outcome measures. A systematic review is recommended to assess the effectiveness of such services. Most articles evaluated different outcomes using diverse assessment methodologies. Services were mainly targeted at general academic users of English-speaking countries.Ĭonclusions: Data prohibit a reliable estimate of the relative frequency of implemented Web 2.0 services. Results: Conferencing/chat/instant messaging, blogging, podcasts, social networking, wikis and aggregators were frequently examined. From a data set of 6461 articles, 255 (4%) were coded and analysed. Reviewers’ agreement was measured by Cohen’s kappa. Inclusion criteria: research articles in English, Italian, German, French and Spanish (publication date ≥2006) about Web 2.0 services for final users implemented by academic, medical and research libraries. Methods: Scoping review mapping the literature on the topic. Objectives: To find out: the Web 2.0 services implemented by medical, academic and research libraries study designs, measures and types of data used in included articles to evaluate effectiveness whether the identified body of literature is amenable to a systematic review of results. Several reports notwithstanding, characteristics and effectiveness of services are unclear. Background: Academic, medical and research libraries frequently implement Web 2.0 services for users.
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